Remote customer service jobs are now one of the most in-demand job categories globally. With the shift towards remote work and flexible hours, companies in the USA, Canada, UK, and worldwide are hiring remote customer service representatives and paying competitive salaries.
In 2025, many remote customer service jobs pay over $25 per hour, making them attractive for people who want to work from home while earning a decent income. These roles also offer opportunities for career growth in areas like team management, quality assurance, and customer success.
This article will show you the top 10 remote customer service jobs that pay over $25 per hour in 2025, their job descriptions, salary ranges, requirements, and how to apply. Whether you are based in Kenya, Nigeria, or anywhere in the world, you can land these jobs if you have the right skills and internet connection.
What Makes Remote Customer Service Jobs Attractive?
1. Competitive Pay
Unlike many entry-level jobs, customer service roles now offer hourly wages that match or exceed $25 per hour. Experienced agents, bilingual support specialists, and technical support professionals can earn even more.
2. Flexible Work Schedule
Most remote customer service roles allow flexible schedules. This is ideal for parents, students, and those who prefer work-life balance.
3. Global Hiring
Many companies are willing to hire customer service agents from Kenya, Africa, and other international locations. All you need is excellent English communication skills and the ability to work remotely.
4. Career Advancement Opportunities
Remote customer service is no longer a dead-end job. Many companies promote their best-performing agents into supervisor, trainer, or manager roles, which pay even higher salaries.
Summary Table: Top 10 Remote Customer Service Jobs Paying Over $25 per Hour
Here is a quick summary table showing the roles, companies, and expected hourly pay rates:
| Job Title | Company Example | Hourly Pay (USD) | Job Type |
|---|---|---|---|
| 1. Senior Customer Support Agent | Apple | $25–$35 | Tech & Consumer Support |
| 2. Bilingual Customer Service Rep | Amazon | $25–$32 | E-commerce |
| 3. Technical Support Specialist | Microsoft | $26–$38 | IT & SaaS |
| 4. Customer Success Manager | Zendesk | $28–$45 | Software & SaaS |
| 5. Remote Help Desk Technician | Dell Technologies | $25–$33 | IT Support |
| 6. Financial Customer Support Rep | American Express | $25–$37 | Banking & FinTech |
| 7. Healthcare Patient Support Rep | UnitedHealth Group | $25–$34 | Healthcare Services |
| 8. Online Travel Support Agent | Expedia Group | $25–$31 | Travel & Hospitality |
| 9. E-commerce Customer Service Lead | Shopify | $27–$40 | E-commerce SaaS |
| 10. Virtual Call Center Supervisor | Concentrix | $28–$42 | BPO & Outsourcing |
1. Senior Customer Support Agent – Apple
Apple is known for offering some of the best remote customer service jobs. As a Senior Customer Support Agent, you handle technical issues, escalated customer inquiries, and product troubleshooting.
Salary
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Hourly pay: $25–$35 depending on experience.
Requirements
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Strong technical knowledge of Apple products.
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Excellent English communication skills.
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Previous customer service experience is preferred.
Why Work for Apple?
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Remote-first work environment.
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Access to employee discounts and health benefits.
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Career advancement opportunities into leadership roles.
How to Apply
Visit the Apple Careers Website and search for remote support jobs.
2. Bilingual Customer Service Representative – Amazon
Amazon is one of the biggest e-commerce companies globally, and they regularly hire bilingual remote customer service representatives.
Salary
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Hourly pay: $25–$32 depending on location and experience.
Requirements
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Fluency in English and another language such as French or Spanish.
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Strong multitasking and problem-solving skills.
Why Work for Amazon?
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Employee benefits, including retirement contributions.
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Stable work hours with opportunities for overtime.
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Strong focus on training and development.
How to Apply
Apply on the Amazon Jobs Portal.
3. Technical Support Specialist – Microsoft
Microsoft offers remote technical support positions for its wide range of software and cloud products.
Salary
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Hourly pay: $26–$38, with experienced specialists earning more.
Requirements
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IT certifications or equivalent technical experience.
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Ability to diagnose and resolve software or hardware issues.
Why Work for Microsoft?
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Competitive salary and excellent benefits.
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Global career opportunities.
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Access to professional certifications and training.
How to Apply
Go to Microsoft Careers and search for remote customer service or technical support roles.
4. Customer Success Manager – Zendesk
Customer success roles pay more than traditional customer service jobs because they focus on building long-term relationships with clients.
Salary
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Hourly pay: $28–$45 depending on experience and client base.
Requirements
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Background in account management or customer service.
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Strong communication and relationship management skills.
Why Work for Zendesk?
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Fully remote work environment.
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Opportunities to work with major international clients.
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Competitive pay and performance bonuses.
How to Apply
Apply on the Zendesk Careers Page.
5. Remote Help Desk Technician – Dell Technologies
Dell hires help desk technicians to assist customers with hardware and software troubleshooting.
Salary
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Hourly pay: $25–$33.
Requirements
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Knowledge of IT systems and support tools.
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Strong customer service skills.
Why Work for Dell?
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Work-from-home roles with flexible schedules.
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Comprehensive training programs.
How to Apply
Visit the Dell Careers Website for openings.
6. Financial Customer Support Representative – American Express
American Express is known for its premium customer service and hires experienced agents to support its cardholders.
Salary
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Hourly pay: $25–$37.
Requirements
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Financial service experience is preferred.
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Ability to handle high-value customer accounts.
Why Work for American Express?
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Attractive bonuses and commission structure.
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Employee discounts and travel perks.
How to Apply
Check the American Express Jobs Page.
7. Healthcare Patient Support Representative – UnitedHealth Group
Healthcare is one of the fastest-growing industries for remote customer service jobs.
Salary
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Hourly pay: $25–$34.
Requirements
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Knowledge of healthcare systems and insurance claims is a plus.
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Strong empathy and communication skills.
Why Work for UnitedHealth Group?
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Stable industry with plenty of career advancement.
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Comprehensive benefits packages.
How to Apply
Search for positions on the UnitedHealth Group Careers Page.
8. Online Travel Support Agent – Expedia Group
Travel agencies like Expedia hire remote agents to assist customers with bookings and travel changes.
Salary
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Hourly pay: $25–$31.
Requirements
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Knowledge of global travel policies and systems.
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Excellent problem-solving skills.
Why Work for Expedia?
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Employee discounts on travel.
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Opportunity to work with customers worldwide.
How to Apply
Visit the Expedia Careers Page.
9. E-commerce Customer Service Lead – Shopify
Shopify hires remote leads and agents to support its global network of online sellers.
Salary
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Hourly pay: $27–$40 depending on role.
Requirements
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E-commerce knowledge and experience in customer service.
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Ability to lead a team of customer support agents.
Why Work for Shopify?
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Remote-friendly company with strong support for employees.
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Opportunities to grow into management roles.
How to Apply
Check the Shopify Careers Page.
10. Virtual Call Center Supervisor – Concentrix
Concentrix is a large business process outsourcing (BPO) company that manages call centers worldwide.
Salary
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Hourly pay: $28–$42.
Requirements
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Previous call center leadership experience.
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Strong organizational and communication skills.
Why Work for Concentrix?
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Flexible working hours with options for overtime.
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Access to clients from multiple industries.
How to Apply
Apply via the Concentrix Careers Portal.
Tips to Land High-Paying Remote Customer Service Jobs
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Build Your Resume: Highlight previous customer service or technical support experience.
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Improve Your Skills: Take online courses in communication, IT support, or CRM software.
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Use Job Boards: Sites like Indeed, FlexJobs, and Remote.co list remote customer service roles.
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Apply to Multiple Companies: Increase your chances by sending applications to different companies.
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Prepare for Interviews: Practice common customer service questions and role-play scenarios.
FAQs About Remote Customer Service Jobs Paying Over $25 per Hour
1. Do I need a degree to work in remote customer service?
No. Most roles require good communication skills and prior experience. A degree can help but is not mandatory.
2. Can I work these jobs from africa?
Yes. Many companies hire international workers as long as you have stable internet and meet language requirements.
3. Do remote customer service jobs offer benefits?
Yes. Full-time employees often receive health insurance, retirement plans, and paid leave.
4. How many hours per week can I work?
Most roles are 30–40 hours per week. Some offer flexible part-time shifts.
5. Are these jobs permanent or contract-based?
Both. Some roles are permanent full-time, while others are contract positions with potential extensions.
6. Which industries pay the most?
Technology, finance, and healthcare remote customer service jobs pay the highest rates.
7. Can I get promoted in a remote customer service role?
Yes. Many companies promote high-performing agents into management positions.
8. What tools will I need for remote work?
A computer, stable internet, noise-canceling headset, and familiarity with CRM tools like Zendesk or Salesforce.
9. Do these jobs require night shifts?
Some do, especially if you are supporting customers in different time zones.
10. How do I find legitimate remote customer service jobs?
Stick to trusted job boards and official company career pages to avoid scams.
Conclusion: Start Your Remote Customer Service Career in 2025
Remote customer service jobs are among the best-paying work-from-home opportunities available today. With hourly pay rates exceeding $25, these roles can help you achieve financial stability while enjoying the flexibility of working remotely.
If you want to start your journey, focus on the companies listed above and prepare your resume for customer service roles. Apply to at least 3–5 companies and practice your interview skills.